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Technical support

If a request failed or returned something unexpected, check the Usage page in your dashboard first: the reason each request failed is recorded there.

• Include the request_id — without it, finding your case takes much longer.
• Rough time, model name, and whether the error is constant or intermittent.
• For payment issues: the gateway reference number and the amount.

Billing and invoices

The official invoice for every top-up is viewable and printable under Invoices in your dashboard. If you need company-details invoices for B2B, first set your buyer type to 'legal person' under Account and enter your economic code and registration number; invoices issued after that carry those details.

Response times

We aim to respond the same working day for billing issues and service disruption, and within two working days otherwise. This is not a contractual SLA unless separately agreed in an enterprise contract.

Reporting abuse or a security issue

If you find a security vulnerability or abuse, please tell us before disclosing publicly. We respond quickly to responsible reports.